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Quality Policy

Certification services are designed around client needs and delivered in a timely, efficient and cost-effective way.
Services follow current standards and best practice and promote continual improvement.
Personnel are competent, impartial and committed to professional and ethical behaviour.
Robust processes ensure certification activities are consistent and reliable.
Certifications are monitored and reviewed so they stay valid over time.
Our services are communicated clearly to clients, personnel and accreditation bodies.

All certification personnel have the knowledge, skills and experience their role requires.
Personnel are impartial and free from conflicts of interest.
Ongoing training keeps personnel current in their field.
Personnel understand and respect their confidentiality obligations.
Everyone knows AMY's policies and their own roles and responsibilities.
Performance is reviewed regularly, with corrective action where needed.

AMY is responsible for the impartiality of its certification activities and does not allow commercial, financial or other pressures to compromise it.
Top management is committed to impartiality; risks to it are identified, managed and documented, including residual risk.
Certification is refused where a relationship poses an unacceptable threat to impartiality.
AMY does not certify the quality management system of another certification body.
AMY and its related bodies do not offer management system consultancy or internal audits to certified clients; a minimum two-year gap applies where such services were previously provided.
Audits are not outsourced to consultancy organizations, and AMY never suggests certification is easier, faster or cheaper through a particular consultant.
Personnel who consulted for a client are not used on that client's audits for at least two years, and all personnel must declare any conflict of interest.
Decisions are based on objective evidence, communicated transparently, and the policy is reviewed regularly.

All information obtained during certification activities, including client data and records, is kept confidential.
Personnel understand and meet their confidentiality obligations.
Sensitive information is protected from unauthorized access, use or disclosure.
Information is disclosed only to authorized parties such as accreditation or regulatory bodies, where required by law or for certification.
Subcontractors and third-party providers are contractually bound to confidentiality.
This policy is reviewed and updated regularly.

The rules that govern our management system certification process. Read the rules →